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Manisha Srivastava, Amazon Customer Service

Amazon Customer Service
Machine Learning Scientist
Manisha Srivastava is a machine learning scientist at Amazon Customer Service, working to improve the customer experience using NLP techniques. Prior to Amazon she worked at TripAdvisor, focusing on using machine learning to improve the quality of business listings. She received her masters degree in Computer Engineering from Texas A&M University, College Station. Before this she worked as data scientist at General Electric Research lab India, applying predictive analytics in domains like healthcare, oil & gas, and wind energy. She did her undergraduate studies at Indian Institute of Technology, Guwahati.