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Thursday, January 24 • 3:55pm - 4:15pm
Empathy Training 101

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What is empathy?  What are some characteristics of empathy in human conversations, and how can we train virtual assistants to exhibit these properties?  We will explore the nature of empathic communication and explore various NLP and machine learning techniques for imbuing a feeling of compassion in your agents.  These approaches help users feel understood and can be used to improve the user experience of nearly any type of AI assistant.

avatar for Casey Sackett, Woebot Labs

Casey Sackett, Woebot Labs

CTO, Woebot Labs
I am a hands-on engineering leader who enjoys being involved in all aspects of technical innovation and delivery, from vision to product design to team management to coding and execution. I have strong interests in health technology and social networking and in ways of using math... Read More →

Thursday January 24, 2019 3:55pm - 4:15pm PST
Pacific D-F Hyatt Regency San Francisco, 5 Embarcadero Center, San Francisco, CA 94111, USA